Fixi Rest™ Returns & Refund Policy
At Fixi Rest™, we are committed to providing you with products that enhance your sleep and daily well-being. We believe in the effectiveness of our ergonomic design and recommend using your pillow for a minimum of 14 days to allow your body to adjust. If you are still not satisfied after 14 days and within our 60-day money-back guarantee, please contact us at support@fixirest.com.
Cancellation Policy Any changes or cancellations must be made within 24 hours of placing your order. After this timeframe, your order will have entered processing and cannot be modified or canceled. If you cancel within 24 hours, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee Try the Fixi Rest™ pillow for at least 14 days to experience its full spinal alignment benefits. If you wish to return it after 14 days (and within the 60-day window), reach out to support@fixirest.com with your Order Number or purchase details. Please note:
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Return shipping costs are the customer's responsibility.
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Original shipping fees (if applicable) are non-refundable.
Damaged Items An item is considered damaged if it has a manufacturing defect or physical break. Cosmetic damage to outer packaging during transit (e.g., dented boxes) with the pillow intact is not considered product damage.
If your item arrives damaged, report it within 72 hours of delivery by emailing support@fixirest.com with clear photos of the issue. Eligible items will receive a free replacement. We do not replace or refund items damaged through normal wear and tear or misuse.
Shipping & Address Accuracy Fixi Rest™ is not responsible for courier delays, customs holds, or lost/stolen packages. If you enter an incorrect address at checkout and do not notify us within 24 hours, you will not be eligible for a resend or refund.
Policy Updates Fixi Rest™ reserves the right to modify this Return & Refund Policy at any time. By purchasing from Fixi Rest™, you agree to the terms outlined in this policy.