At Fixi Rest™, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times: Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: Estimated delivery time refers to the overall transit time after your order has been dispatched to the carrier. Delivery times depend on your location:
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🇺🇸 United States: 8–15 Business Days
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🇨🇦 Canada: 8–15 Business Days
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🇦🇺 Australia: 7–15 Business Days
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🇬🇧 United Kingdom: 7–14 Business Days
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🇪🇺 Rest of Europe: 7–15 Business Days
Please note that during peak seasons and holidays, shipping carriers may experience transit and tracking updates outside of our control. International shipments may also experience unexpected customs delays, which can extend the delivery timeframe.
Order Changes & Address Accuracy It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate details may delay processing or lead to order cancellation. For system-detected address issues, our support team will email you to verify your details within 3 business days. If we do not receive a response within this time frame, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at support@fixirest.com within 24 hours of placing your order. We will do our best to accommodate updates, but changes cannot be guaranteed once processing begins.
Delayed Delivery We strive to ship all orders as quickly as possible, but delays can occasionally occur due to circumstances beyond our control: such as severe weather, transportation disruptions, or courier delays.
Additionally, unforeseen issues like address verification or payment processing holds may delay dispatch. We will notify you as soon as possible if any issue impacts your order. Fixi Rest™ is not liable for external delivery delays, but we will always assist you in tracking down your shipment.
Lost or Stolen Packages Once a package is handed over to our carrier partners, final delivery is managed by the courier. If your package is lost or stolen, please contact us at support@fixirest.com so we can help.
We recommend reaching out to the carrier directly to file a claim, as they may require details from the recipient. We will also follow up with the carrier on your behalf. While lost or stolen packages fall outside of our standard refund policy, we evaluate these situations individually and may offer a replacement depending on the circumstances.
Shipping Policy Changes FixiRest™ reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing from Fixi Rest™, you agree to the terms outlined in the current policy.